Customer Support System
Omnichannel customer support with AI assistance
Client
SupportHub Solutions
Duration
12 Weeks
Year
2024
Category
Full-Stack
About The Project
Overview
Built an integrated customer support platform supporting email, chat, phone, and social media. Features include ticket management, knowledge base, AI-powered chatbot, and performance analytics for support teams.
The Challenge
Managing high-volume support tickets, implementing intelligent routing, and integrating AI chatbot while maintaining fast response times.
The Solution
Built intelligent ticket routing based on skill sets and load, implemented AI chatbot with escalation to human agents, used MongoDB aggregation for analytics, and optimized database queries.
Key Deliverables
Highlights
Multi-channel ticket management system
Live chat with agent assignment and routing
AI chatbot for common questions
Knowledge base with search functionality
Ticket analytics and SLA tracking
Customer satisfaction surveys
Impact
Results
99.5% Uptime
Performance
< 1.2s
Load Time
10K+ Tickets Daily
Satisfaction
Built With
Tech Stack
Have a Similar
Project?
Let's build something amazing together. I'm ready to bring your ideas to life.